Below you will find information about the support services available to you as network members and as part of the wider staff community as well as links to information and guidance in supporting others including in your potential interactions with students.
- Support for all staff
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Workplace Health, Advice and Services
Overview of workplace advice, support and services available
Information. advice and activities to proactively support your overall wellbeing.
The University offers staff an Employee Assistance Programme (EAP) which provides a free, confidential face to face and telephone counselling service called Care First which is available 24 hours a day, 7 days a week.
University Counselling Service
The University Counselling Service offer staff 30 minute debrief sessions following a challenging or distressing encounter at work. Sessions can be booked by emailing counselling@abdn.ac.uk.
The Multi-Faith Chaplaincy is a place of pastoral care, providing support and advice to members of the community in times of stress, crisis, bereavement or illness.
The Bounds Counselling Service
Provides the local community with a freely available counselling service whilst conducting high quality research to inform practice, policy, theory and education.
- Additional support for MHFA Network members
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In addition to the wider support available for all staff members, MHFA network members also have access to:
CareFirst (Employee Assistance Programme) MHFA Support Service
CareFirst provides specific support for Mental Health First Aiders. They are available 24 hours a day, 7 days a week. They can be contacted on freephone by 0808 168 2143.
Mental Wellbeing Engagement Officer
Support from the University's Mental Wellbeing Engagement Officer and team who can provide a safe space for you to raise any concerns or issues.
Mental Wellbeing Engagement Officer: Anna Goldhawk
Email: anna.goldhawk1@abdn.ac.uk or wellbeing@abdn.ac.uk
- Out of hours support
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If you or someone you are supporting are looking for services and additional support out of normal university working hours, you may find the below information useful.
Available 24 hours a day, 7 days a week. They can be contacted by freephone on 0808 168 2143.
Campus Security Team and SafeZone App
The University has its own 24/7 Security Team who are based at both the Old Aberdeen Campus and the Foresterhill Campus. The Security Team can assist with a wide variety of both emergency and non-emergency security and personal safety matters.
Emergency: 01224273939
Non-emergency: 01224273327
Available 24 hours a day, 7 days a week. They can be contacted by freephone or WhatsApp.
UK number: 0808 196 2707
Outside of the UK number: 00353 1518 0277
WhatsApp: text 'Hi' to 00353 87 369 0010
The NHS Out of Hours Service can be contact by phoning 111. If you are in an emergency, please call 999.
More information about what to do if you, or someone you know is in a crisis is available here: Crisis Helplines and Information
- Supporting students
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Staff Guide on Supporting Students
Concerned About a Student FAQ's
Student Advice & Support Office
Encourage students to make contact with the Student Advice & Support Team to discuss their concerns or support needs.
Pastoral Support Resource Centre
Useful web resources with information on how to support students with different issues.
Overview of all services and support available to students.
You can report any concerns about a University of Aberdeen student's wellbeing or safety through the Student Concern Form.