Library staff are happy to help you with using our facilities, collections and services. Every library has staffed information desks where you can ask for help in person.
Alternatively you can use the Contact listings to get help by email or telephone.
In The Sir Duncan Rice Library there are many areas where library staff are available to help you in person.
Welcome Desk (Ground floor)
Staff here can deal with directional advice and help with general enquiries about the Library and its collections, facilities and services. Staff here can also issue Visitor and day long Access Passes.
Information Centre (Floor 1)
Staff at the Information Centre can help with a wide variety of issues including:
- help on borrowing books and other library stock, and using the Self-Service Kiosks
- problems with your ID card, fines and similar issues
- collection of books that you may have on hold and with inter-library loan requests
- basic advice and guidance on using the services and facilities of Floor 1 (such as the microform collections, assistive technology etc.) and more general advice on library facilities
- accessing particular items from our print Journal collections on Floor 2
IT Service Desk (Floor 1)
The IT Service Desk can assist you with a wide range of IT issues and problems.
Subject & Enquiry Offices (Floors 5 & 6)
Subject staff in the offices based on Floors 5 & 6 are excellent sources of help in dealing with:
- subject related enquiries
- help in researching essays, assignments and other coursework
- advice, guidance and instruction on using print and electronic resources in your subject
Online Support
If you have a more specific enquiry, then Library staff are offering virtual support sessions during term time.
