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Help with Additional Registration Support - Documentation

Frequently Asked Questions

Please email the Infohub (infohub@abdn.ac.uk) and request a 'student certificate'. This is an official document with the University header which confirms that you are enrolled for the current academic year, your name, student ID number, date of birth, programme of study, start and end dates and if you are a full-time or part-time student. The student certificate is free of charge. Please note: this document can only be produced the day after you complete MyCurriculum.

If you require a more complex letter, you will need to order this from the online store. You should order this letter in advance as it may take up to five working days to produce during peak times.

If you are a new student you will automatically be emailed two bank letters, a generic one and one for the Royal Bank of Scotland, the day after you complete MyCurriculum.

If you do not receive these emails or there is an error on the document you have received, please email the Infohub (infohub@abdn.ac.uk). Please include your Aberdeen address in your email to ensure the letter you receive is accurate. Please note: Infohub can only produce a bank letter the day after you complete MyCurriculum.

If you are a returning student please email the Infohub (infohub@abdn.ac.uk) to request a bank letter. Please include your Aberdeen address in your email to ensure the letter you receive is accurate.

The Infohub can produce student certificates (which are a general statement confirming your registration and basic course details), record cards and council tax documents free of charge.

If you require a more complex letter, you will need to order this from the online store. You should order this letter in advance as it may take up to five working days to produce during peak times.

If you require a transcript, you will need to order this from the online store.

Your record card is available for you to download from your StudentHub.

Infohub can provide you with a stamped and signed version of this document. Please email infohub@abdn.ac.uk to request this.

If you require a transcript, you will need to order this from the online store/email the Student Records team at studentrecords@abdn.ac.uk.

Please email the document to the Infohub (infohub@abdn.ac.uk). The Infohub can then either complete the form or direct it to the most appropriate team for signing.

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