If you are in immediate danger or require emergency assistance (police/fire/ambulance) phone 999 .
The Student Helpline is available 24 hours a day and free-of-charge. It offers the opportunity to speak with a counsellor when the University Counselling Service is closed. This service is offered by an external partner to the university.
If you are feeling stressed, anxious or low, or are experiencing a difficult personal issue, you can phone to arrange to speak to a counsellor.
- Student Helpline freephone number (UK) 0808 196 2707
- Outside of UK 00353 1518 0277
- Student Helpline WhatsApp - Text "Hi" to 00353 87 369 001
Prior to being connected to a counsellor you will have to listen to and agree to a confidentiality statement. This should take no more than 60 seconds and is for your own security. You will be asked for a UK based next of kin (emergency contact) - this could be a parent, carer or relative if they are in the UK, or another person who knows you well.
Student Helpline App: Spectrum.Life
The Student Helpline is available via phone and through the free Spectrum.Life app. It's provided by an external partner to the university and provides lots of helpful content to support your wellbeing. Download through your app store: iOS and Android.
1. Start by creating an account with your UoA email-address (using organisation code ABERDEEN)
2. Log in via the app , or if you prefer the web version: universityofaberdeen.spectrum.life
3. Explore wellbeing content and access the live chat facility where you can discuss the kind of help you are looking for, 24 hours a day.