Student A-Z | Students | The University of Aberdeen

Student A-Z

Find out more about the online resources, tools and websites that can provide support and information during your time at the University of Aberdeen.

A - Z Student Help Guide

Find out what services can help provide support and information during your time at University.

ACADEMIC & NON-ACADEMIC ISSUES

Issue: Policy, processes and guidelines
- Website: Infohub
- Infohub email

APPEALS

Issue: Advice on appeals, complaints and general representation
- Website: AUSA
- AUSA email
- Website: Infohub
- Infohub email

ACCOMMODATION

Issue: Advice on campus accommodation and facilities
- Website: Accommodation
- Accommodation email

ACADEMIC SKILLS

Issue: Academic support for students
- Website: Student Learning Service
- Student Learning Service email

CAREER PLANNING

Issue: Discussing career options and making the most of your time at University
- Website: Careers and Employability Service
- Careers and Employability Service email

CHANGES TO STUDY

Issue: Advice on changing programme of study or swapping courses
- Website: Infohub
- Infohub email

CHILDCARE

Issue: Financial assistance with childcare
- Website: Student Advice and Support
- Student Advice and Support email

DISABILITIES & MEDICAL CONDITIONS

Issue: Advice, information and practical support for students with a disability, impairment, medical or health condition, or a specific learning difference such as dyslexia
- Website: Student Advice and Support
- Student Advice and Support email

DOCUMENTATION FOR SIGNING

Issue: Documentation to prove student status
- Website: Infohub
- Infohub email

EXAMS/RESITS

Issue: Applying for resit exams, late applications, exam timetable query
- Website: Infohub
- Infohub email

FINANCIAL

Issue: Tuition fees; student loans and council tax exemption; support for repeat funding; false start funding (for those changing degree intention within first year of study). This relates to tuition fees only
- Website: Infohub
- Infohub email

Issue: Sources of financial support (i.e. SAAS Discretionary Fund)
- Website: Student Advice and Support
- Student Advice and Support email

Issue: Advice on money management and part-time employment
- Website: AUSA
- AUSA email

FITNESS & SPORT

Issue: Sports activities
- Website: Aberdeen Sports Village

Issue: Team Sport
- Website: AUSA
- AUSA email

ID CARDS

Issue: Stolen, lost, not working or collections
- Website: Infohub
- Infohub email

ILLNESS

Issue: Medical certificates; missed exam due to illness
- Website: Infohub
- Infohub email

Issue: Advice, information and support for students affected by long term health conditions
- Website: Student Advice and Support
- Student Advice and Support email

INTERNATIONAL STUDENT ISSUES

Issue: Immigration issues; general advice and support
- Website: International Student Advisors
- International Student Advisors email

Issue: Contact with other international students, English language support
- Website: International Centre
- International Centre email

LIBRARY

Issue: Academic books and journals (print and online), collaborative, quiet and silent study spaces, copying, printing, scanning
- Website: Library Services

MYCURRICULUM

Issue: Assistance with any aspect of MyCurriculum
- Website: MyCurriculum Support Service

PAYING FEES

Issue: Tuition fees, accommodation fees
- Website: Infohub (Infohub email)

PERSONAL

Issue: Homesickness, personal problems e.g. illness of family member
- Website: Student Advice and Support
- Student Advice and Support email

Issue: Relationship problems
- Website: Counselling Service
- Counselling Service email

Issue: Faith issues
- Website: Multi-faith Chaplaincy
- Multi-faith Chaplaincy email

PERSONAL TUTORING

Issue: Information about personal tutor system, where to get help, referrals
- Website: Infohub
- Infohub email

SAAS

Issue: Tuition Fees
- Website: Infohub
- Infohub email

Issue: Disabled Students Allowance (DSA)
- Website: Student Advice and Support
- Student Advice and Support email

SECURITY

Issue: Personal safety matters, lost, found and stolen property
- Website: Security Control (24 hour), 9A Dunbar Street
- Telephone: 01224 273327 (non-emergency) or 01224 273939 (emergency)

SOCIETIES

Issue: Payments, queries and membership
- Website: AUSA
- AUSA email

SPECIFIC LEARNING DIFFERENCES

Issue: Screening and assessment for dyslexia, lecture and exam arrangements
- Website: Student Advice and Support
- Student Advice and Support email

Issue: Study skills advice for dyslexia and other specific learning differences
- Website: Student Learning Service
- Student Learning Service email

STUDY ABROAD

Issue: Study or work in another country as part of a degree programme
- Website: Go Abroad
- Go Abroad email

STUDENT DOCUMENTATION

Issue: Student certificates, student record cards
- Website: Infohub
- Infohub email

STUDY SUPPORT

Issue: Study skills; advice; assignment planning; time management
- Website: Student Learning Service
- Student Learning Service email

TIMETABLES

Issue: Teaching or exam timetable enquiries
- Website: School Office or MyTimetable

THESIS SUBMISSION

Issue: Declarations, soft bounds and hard bounds
- Postgraduate Registry email

STUDENT VISA STUDENTS

Issue: Advice on how your studies impact your Student visa
- Student Immigration Compliance Team email

TRANSCRIPTS

Issue: Applying for a transcript
- Student Records email

UNIVERSITY REGULATIONS AND POLICIES

Issues: Part-time study; student progress; repeating a year; changes to degree intention (eg MA to BSc); withdrawal; readmission; other options for study
- Website: Infohub
- Infohub email

VOLUNTEERING

Issue: Enquiries and information
- Website: AUSA
- AUSA email

WORK EXPERIENCE/ PLACEMENTS

Issue: Summer placements; internships; part-time jobs; practical help with applications (CVs, interviews etc.)
- Website: Careers and Employability Service
- Careers and Employability Service email

Disability, Inclusion, Teaching and Assessment

Note that unless otherwise stated, the term timed assessment includes exams and tests.

How will I be able to access the materials for my lectures?
You will be able to access materials such as a video recording of the lecture, PowerPoint slides and/or other notes, on your Virtual Learning Environment (MyAberdeen or for Medical and Dental students MyMBChB, MyBDS or MyPA). Captions should be available for pre-recorded video content (in Panopto on the CC icon). Where captions are not available for pre-recorded video content, accessible alternative materials will be provided. If you are having difficulty accessing the lecture materials, please contact the course coordinator. You can create a transcript of a video that already has captions by copying the text into a Word document. See our guide for full instructions. Some videos can be downloaded for viewing offline. If you choose to download the video, you can view video captions on either QuickTime or VLC Player (you can download and install VLC Player from www.videolan.org). Download the MP4 video file from Panopto, open the video file in QuickTime or VLC player and enable subtitles from the Subtitles menu. Visual content such as diagrams should be accompanied with a text description of the information contained in the diagram. Where this is not available, please contact the course coordinator so that they can ensure this text description is made available. If you require support to take effective notes in lectures for disability-related reasons please contact the Student Advice & Support Team at student.support@abdn.ac.uk.
How will I be supported in accessing reading materials?
Course coordinators have worked closely with the library staff to make the appropriate reading materials available on your virtual learning environment (MyAberdeen, or for Medical and Dental students MyMBChB, MyBDS or MyPA) in a timely and accessible format.
I have provision for extra time for completing timed assessments, what does this mean?
If you a timed assessment (e.g., an online test or an exam) which has a fixed time duration, such as 2 hours, you will receive the amount of extra time detailed in your provisions. In some cases, timed assessments have been replaced with other forms of assessment. For example, you may have an open-book assessment which would usually be available for completion over a period of a minimum of 48 hours (even if it is expected it will take around, say, 3 hours to complete the assessment). In these assessment situations, the extended period for completion is provided as an inclusive measure, as this provides the greatest flexibility for all students for planning and time allocation, irrespective of their circumstances (e.g., caring responsibilities, short-term illness, time zones, internet access, learning differences, protected characteristics). No additional time will be provided for students who would otherwise receive it. Course coordinators will provide you with information about how you will be assessed, and they can be contacted for further information on the assessment process.
I have more than one assessment for completion wholly or partly within the same period and I usually get extra time for timed assessments. Will I get more time?
No. The time periods allowed for all assessments should allow you to plan your time and complete your assessments. It is important that you look at your assessment schedule and plan your time to manage any busy periods.
I have a timed assessment and the period for completion has been doubled to make it inclusive. If I have provision for extra time for timed assessments, would I have additional extra time?
There will only be additional extra time for students who have provision for 100% extra time. These students will receive an additional 30 minutes per hour of the original timed assessment period for completion. Note that this applies only to short, timed assessments, which in this context means assessments with an original (un-extended) period for completion of 2 hours or less. Note also that if the period has been extended by less than double, then students who have extra time for timed assessments should receive the relevant extra time allocation; this will be calculated based on the original (un-extended) period for completion.
I have provision for a scribe in timed assessments, how will this work?
If the timed assessment is held on campus, a scribe will be arranged from a pool of trained staff. If the timed assessment is online you may be offered the opportunity to submit your answers verbally using Panopto or the 'dictate' function in Microsoft Office 365. Students who work in this way will not be penalised for poor punctuation and/or grammar (commas, semicolons, full stops etc. will be required to be dictated) if the meaning is clear. If you have access to voice recognition software, you may be able to use this to produce your answer if you are sitting the timed assessment online.
I receive the provision of a reader, how will this work?
If you have a timed assessment (e.g., an exam) on campus, a reader will be arranged from a pool of trained staff. If you are undertaking your timed assessment online, your School will contact you to discuss your individual support arrangements. You may work with a member of staff employed as a reader. When undertaking timed assessments online, papers will be accessible i.e. you will be able to adjust the type of font, font size and line spacing. When the papers are provided online in a Microsoft Word document, you will be able to use 'Text to Speech' functions built into Word. If the online timed assessment paper is in the form of a PDF document and you have text to speech software, please use this. On a Windows computer you can open many PDF files in the latest version of Microsoft Word to use the 'Text to Speech' function, and view text in a format that suits your needs. Please note this works best with files that are mostly text based; graphics and images may not convert properly and may stop the file opening from Word completely. For some timed online assessments, alternative formats will be available on MyAberdeen, for you to download. If you need any advice with regards to using text to speech software and/or how to access this, please email atech@abdn.ac.uk. If technology cannot be used to read the online assessments (e.g., the paper may include graphs), the School will explore alternative arrangements with you.
What options are available if I am experiencing financial hardship
Information on Money Matters
Can you tell me a bit more? I am worried about the whole assessment process.
Your School or course coordinator will be able to provide you with more information on the assessment process, timing, the marking criteria, and their expectations. For example, there may be a word limit for the course in question to help guide you as to how much you should be doing, or guidance on the expected completion time for an open book assessment that is available for 48 hours.
I have the provision of 'agreed extensions to deadlines', what does this mean and how does this work?>
If you need more time for coursework, such as assignments, reports, or essays, please request this by contacting the relevant School Office. You shouldn't need to provide evidence each time you request an extension; please advise the School Office that the Student Advice & Support Team has implemented the provision of 'agreed extensions to deadlines' to support you in your studies. It is at the Schools' discretion as to whether extensions can be granted and if so, the length of extension that can be offered. The provision does not guarantee a set time for extensions; it is advised that extension requests are approved where practically possible for the Schools to administer. Extension requests can only be considered for coursework, not for timed assessments.
I am unwell, or I have experienced extenuating circumstances which have affected my performance in an assessment or have led me to miss an assessment, what should I do?
If you feel that your performance in an assessment has been affected by extenuating circumstances, or you have been unable to complete an assessment, you should report this through the Absence Reporting system and make your course coordinator aware. Note that this will not lead to an adjustment of individual marks and the relevant Codes of Practice for Assessment will apply.
I have disability support provisions however I am concerned about completing my studies and I do not think that the information provided so far addresses my situation.
Please contact the Student Advice & Support Team at student.support@abdn.ac.uk to discuss your circumstances.
I am concerned about completing my assessments and I think I would benefit from additional support.
Please contact the Student Advice & Support Team at student.support@abdn.ac.uk to discuss your circumstances.

Student Essential Contacts

Aberdeen Sports Village
e: info@aberdeensportsvillage.com
w: aberdeensportsvillage.com

AUSA - Students' Association
e: ausa@abdn.ac.uk
w: ausa.org.uk

Accommodation Office
t: +44 (0)1224 273502 - ext 3502
e: studentaccomm@abdn.ac.uk
w: abdn.ac.uk/accommodation

Accommodation - Student Resident Assistants
t: 01224 274013 (office hours)
t: 01224 274030 (6pm-6am)
Call, text or FaceTime: 07813529679
e: residentassistants@abdn.ac.uk

Accommodation - Hillhead Student Village
t: +44 (0)1224 274000

Careers and Employability Service
e: careers@abdn.ac.uk
w: abdn.ac.uk/careers

Counselling Service
e: counselling@abdn.ac.uk
w: abdn.ac.uk/counselling

Credit Control
e: creditctr@abdn.ac.uk

Go Abroad
e: erasmus@abdn.ac.uk
w: abdn.ac.uk/study/undergraduate/study-abroad-and-exchanges.php

Infohub
e: infohub@abdn.ac.uk
w: abdn.ac.uk/students/student-life/infohub-3010.php

International Centre
e: internationalcentre@abdn.ac.uk
t: +44 (0) 1224 274277
w:

International Student Advisers
e: student.international@abdn.ac.uk
w: abdn.ac.uk/students/support/immigration-and-tier-4-3397.php

IT Services Help Desk
e: servicedesk@abdn.ac.uk
t: +44 (0) 1224 273636
w: abdn.ac.uk/it/student/help

Language Centre
e: lc-enquiries@abdn.ac.uk
w: abdn.ac.uk/study/international/language-centre.php

Library
e: library@abdn.ac.uk
w: abdn.ac.uk/library

MyCurriculum Support
w: https://www.abdn.ac.uk/support-enquiries/help-with/mycurriculum

Multi-Faith Chaplaincy
e: chaplaincy@abdn.ac.uk
w: abdn.ac.uk/chaplaincy

Personal Tutoring / Pastoral Support and Guidance
e: infohub@abdn.ac.uk
w: abdn.ac.uk/students/support/personal-tutors-3584.php

Postgraduate Research School
e: pgrs@abdn.ac.uk
w: abdn.ac.uk/pgrc

Rocking Horse Nursery
e: rockinghorsenursery@abdn.ac.uk
w: abdn.ac.uk/rockinghorse

Student Learning Service
e: sls@abdn.ac.uk
w: abdn.ac.uk/sls

Student Support Services

General Student Support matters: student.support@abdn.ac.uk
Disability matters: student.disability@abdn.ac.uk
Visa and Immigration matters: student.international@abdn.ac.uk

t: +44 (0)1224 273935 - ext 3935
w: www.abdn.ac.uk/student-support

Tuition Fees
e: tuitionfees@abdn.ac.uk
w: abdn.ac.uk/students/finance/tuition-fees.php

Postgraduate Registry
e: postgraduate@abdn.ac.uk
w: https://www.abdn.ac.uk/students/support/resources/#panel103326

Undergraduate Registry
e: undergraduate@abdn.ac.uk
w: https://www.abdn.ac.uk/students/support/resources/#panel103326

University Switchboard
t: +44 (0) 1224 272000

University Security (24 Hours)
e: securitycontrrol@abdn.ac.uk
t: +44 (0) 1224 273939 (Emergency)
t: +44 (0) 1224 273327 (Non Emergency)

General University information

Where can I find links, helpful guides and videos on University resources and services?
Where can I find the AUSA academic survival guide?
Where can I find FAQs for undergraduates centred on grades?
Where can I find FAQs for PGTs?
How do I take the free University bus?
Where can I find information about taking a gap year?
When and where can I choose my courses?
How do I know if I'm allowed to continue into my next year?
What is the safe taxi scheme and how do I use it?
Where can I find information about University fees and student finance?
What events are on at the University?
Where can I find the University term dates?
What are the University week numbers?
What is a personal tutor or regent and how do I meet with them?
Where can I find maps of the campus?
How does the common grading scale work?
Where can I find IT information and help?
What do I have to do before going into every new year?
Where can I give feedback to the University?

Courses

Where can I find the course catalogue?
When and where can I choose my courses?
Where can I find my course materials?
How do I find past exam papers?
How do I download documents in alternative formats?
How do I submit an assignment to Turnitin?
Where can I find information, tips, and help concerning MyAberdeen?
What is a class representative and where do I find the class representative training?
What is a C6 and what do I do if I've received one?
Where can I find studying resources?
Where can I find more study and University resources and software?
How do I apply for taking extra or fewer credits?

Exams and resits

Where can I find exam and assessment information?
Where can I find exam and resit exam timetables?
Where can I find reassessment/resit information?
How do I calculate my credit points to see how I can progress to my next year?
Where can I find the common grading scale?

Support

Where can I see an overview of Student Support services?
How do I book an appointment with the Student Advice and Support Office?
Where can I find information about the University's disability services?
How do I arrange to meet a Counsellor?
Where can I find information about the AUSA Advice service?
Where can I find crisis information?
Where can I find various wellbeing health resources?
Where can I find various ways in which I can be supported through my studies?
Where can I find information about the Student Learning Service?
Where can i find information about Pastoral Support?
Where can I find LGBTQ+ support resources?
Where can I find information about financial issues or tips of how to handle money as a student?
How do I report and find support after sexual violence or harassment?
Where can I find self-help guidance?
Where can I find information about being a student with a child?
Where can I find information on money matters?
Where can I find AUSA information about eating disorders?
What are the SRAs at Hillhead and how do I contact them?

Sports, societies and student engagement

Where can I find the societies?
How do I join a society?
How do I put in a suggestion for setting up a new society?
Where can I find the sport clubs?
What are student groups and how do I join them?
Where do I find Aberdeen Sports Village membership information?
Where can I get information on student campaigns and movements?
What is RAG and how can I get involved?
Where can I find more information about volunteering?
Where can I find information on AUSA volunteering?

Employability, volunteering and jobs

Where can I find information about how to progress with a career after University?
How do I book a meeting with the Careers and Employability Service?
What is a national insurance number (NIN) and how do I get one?
Where can I find information about my rights at work as a student?
Where can I find information about UK jobs as an international student?
Where can I find information about my employability as an international student?
Where can I find information about work experience during my studies?
Where can I find information about working in the UK after graduation?
Where can I find information about visas for international students who want to work in the UK after completing their studies?
What is an industrial placement and how do I get involved with one?
Where can I find career planning tips for my time at the University?
Where can I browse career ideas based on my degree?
How to I take a career idea further?
Where can I find information on vacation work, internships and placements?
Where can I find information about working abroad?
Where can I find sources for jobs and work experience vacancies?
What is career mentoring, and can I take part in it?
What is the bp student tutoring scheme?
How do I sign up to the online professional skills courses?
Where can I find information on enterprise and entrepreneurship?
What is ABVentures?
Where can I find more information about volunteering?
Where can I find information on AUSA volunteering?
How can I get recognised for my volunteering?
- Saltire Award
Where can I find information about volunteering for the University museums?

Library and IT

How do I get started with University IT accounts?
Where can I find information on the IT service for students?
Where can I find videos and guides about MyAberdeen?
Where can I find videos and guides about MyCurriculum?
Where can I find information about my student digital identity?
Where can I find information about the student H: drive?
How do I install Microsoft 365?
Where can I find information about printing?
Where can I find videos on IT skills?
Where can I find videos and guides on information security?
Where can I learn Microsoft Word skills?
Where can I find Microsoft Excel tutorials?
Where can I learn Microsoft PowerPoint skills?
Where can I find videos on how to create posters in PowerPoint?
Where can I find information on the student email?
Where can I find an introduction to MS Office 365 apps?
Where can I find information about remote access of university computers?
How do I connect to the WIFI?
Where can I find information on the library?
Where can I find information about how to use the library facilities?
Where can I find the library opening hours?
How do I search the library collections?
How do I borrow books from the library?
Where can I find library resources and help for students?
Where can I find information about information skills such as referencing?
Where can I find information about the print shop and thesis binding?
Where can I find information about the special collection centre?

Outside of University

Where can I find information about living in Scotland? (such as council tax, driving and transport)
What can Aberdeen as a city offer?
How do I find a list of GP practices that have capacity for student registration?
Where can I find information about GPs and Dentists?
Where can I find information on sexual health?
Where can I find information about the university's rent guarantor scheme?
Where can I find information about private accommodation?
Where can I find AUSA's guide to private accommodation?
What is a national insurance number (NIN) and how do I get one?
Where can I find information about my rights at work as a student?
Where can I find information about relevant taxes as a student?

General websites

On which website can I find my course materials, report absences, see grades, find resources and more?
On which website can I find my exam grades and see updates about the university?
Where can I find my timetable?
On which website can I find videos and tutorials on student resources and student information?
On which website can I search the library catalogue and find past exam papers?
Where can I find the Aberdeen University Student Association website?
Where do I fill up printer credits and view pending documents for printing?
Where can I find the university's online career hub?

Wellbeing Support

How will I be able to access the materials for my lectures?

How will I be supported in accessing reading materials?

I have provision for extra time for completing timed assessments, what does this mean?

I have more than one assessment for completion wholly or partly within the same period and I usually get extra time for timed assessments. Will I get more time?

I have a timed assessment and the period for completion has been doubled to make it inclusive. If I have provision for extra time for timed assessments, would I have additional extra time?

I have provision for a scribe in timed assessments, how will this work?

I receive the provision of a reader, how will this work?

What options are available if I am experiencing financial hardship

Can you tell me a bit more? I am worried about the whole assessment process.

I have the provision of 'agreed extensions to deadlines', what does this mean and how does this work?>

I am unwell, or I have experienced extenuating circumstances which have affected my performance in an assessment or have led me to miss an assessment, what should I do?

I have disability support provisions however I am concerned about completing my studies and I do not think that the information provided so far addresses my situation.

I am concerned about completing my assessments and I think I would benefit from additional support.