Aberdeen UCU Reps and Caseworkers are volunteers that have specialist training to help and support members on individual and collective matters at work. We define our support in two ways: advice and representation.
- Advice - providing, explaining and signposting to resources relating to your work issue.
- Representation - for more complex cases where you get a dedicated caseworker that works with you throughout the case, attends meetings with you and represents your position.
All UCU members are entitled to advice from the moment they join and we will assess and feedback on all casework requests including a referral to UCU Legal, if required.
What do we check when assessing and prioritising casework requests?
- You must be up to date with your membership subscription at the correct rate - you can check and update your membership through My UCU .
- Your work issue must have occurred after joining UCU.
- For new joiners where the work issue arose prior to joining UCU we will factor in:
- If a case is of collective nature (ie. it involves multiple UCU members) and/or if it has significant legal and/or collective implications.
- If a case warrants a referral to UCU Legal (note that the majority of cases do not require legal services and are resolved locally).
- If you joined UCU as a new member at the earliest opportunity a work issue arose and the issue is an accepted referral to the UCU legal scheme , you may be asked to pay a year's subscription in order to receive legal services. Advice will not be provided about matters which occurred when you were not a member.
When should I ask for support?
At the earliest opportunity. If there is a legal implication to your case there are strict time limits (usually 3 months' minus a day) relative to the date of the 'event' so it's important to raise casework requests as soon as possible to give you timely advice and to help us prioritise your request with our volunteer caseworkers.
What kind of issues do you typically support members with?
Every case is different - sometimes it's a gentle reminder to management to follow policy correctly, sometimes it can be supporting members through more complex cases including legal support. Examples of issues include:
- Redundancy avoidance
- Stress, bullying and harassment
- Grievances
- Disciplinary
- Contract (fixed term, zero hours etc)
- Workload
- Sickness absence
- Discrimination
- Student complaints