Insurance

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Insurance

This page provides information on University insurance policies. For help of information please contact insurance-helpdesk@abdn.ac.uk

If you wish to make a claim please email insurance-helpdesk@abdn.ac.uk and include "Claim Form" in the subject heading.

All Vehicles hired on University Business should be registered with the insurance team using the following form, please click on the link below to complete the vehicle details.

Vehicle details form

Travel

Staff travelling overseas should make sure that they understand and comply with the requirements of the Policy on Overseas Travel and latest business travel advice for staff and PGR students .

The University's travel policy only covers incidental personal activities, for example sight seeing that takes place during the duration of the main business purpose of the trip. Additional days spent at a location, primarily to ensure best value for travel costs are allowable (with prior authorisation by the relevant School/Section), however, any additional days requested by the person travelling are not covered by the University policy.

If any vacation period is taken in conjunction with a University business trip the University's insurance cover will only come in to effect at the start of the University business and will end when the business concludes. Additional insurance will be required for all non-University travel. Personal Insurance policies cannot be used as an alternative for University Business.

If you require a Schengen VISA please tick yes in the box on the application form, if you do not require a Schengen VISA please tick No. if you are unsure if you require a Schengen VISA please click here

If you require proof of insurance please click complete the Travel Insurance application form and your proof of insurance letter will be sent to you by email.

Please note that that all emails will be dealt with as soon as possible, please allow 5 working days for your query to be dealt with.

Travel Insurance Application
Online Form

Fill in the online application form to receive confirmation of your cover and how to use the insurance if needed. The current Travel insurance year is from 1st August 2025 to 31st July 2026.

Please use Chrome, Edge or Firefox to access the form below, there are issues with Safari that won't allow you to submit the application form.

If you do not have a University login, please email insurance-helpdesk@abdn.ac.uk for advice

 

Eligibility

Persons who can be insured are:

  • All employees of the University
  • Students of the University
  • Any other person travelling under the auspices and on behalf of the University

Travel insurance applies only for journeys in connection with University business.

  • This includes conferences, field trips, teaching, research, demonstrations at other institutions, and language/exchange students on their year abroad
  • The cover applies to journeys anywhere in the world, but excluding countries which the Foreign Office have advised against. There is a 'reasonable care' condition within the policy. The Foreign Office website should be consulted for current government advice on foreign travel.
  • For journeys within the UK, cover applies only if there is an overnight stay or a flight in an aircraft
  • Cover applies for a maximum 12 months continuous period - any period beyond this has to be referred to the insurers
Guidance Notes
  • First check that your travel is eligible for cover, using the information provided below and in the separate notes relating to field trips and expeditions. If it is, complete an application form, which is submitted on the web to the insurance section.
  • When the information has been processed, a cover-note will be issued to each member of a group.
  • Students and staff travelling to an EU country are advised to obtain an GHIC (Global Health Insurance Card). The UK Global Health Insurance Card (GHIC) lets you get necessary state healthcare in the European Economic Area (EEA), and some other countries, on the same basis as a resident of that country. This may be free or it may require a payment equivalent to that which a local resident would pay. You can apply for one here: Get healthcare cover for travelling abroad - NHSBSA

 

Travel Claim Procedure

Travel Claims must be submitted to the insurers within 30 days of the incident or claims will not be paid.

In the event of a claim

Claim forms are available from the UMAL web site: https://umal.co.uk/travel-hub/travel-claims-forms/

Alternatively, contact your Institution’s Insurance Officer or Administrator for a Claim Form.

For claims under the Legal Expenses policy, contact DAS on +44 (0) 344 893 8165, quoting policy number TT26962060

Please remember…

  • Always carry this summary of cover with you when travelling
  • Keep a separate record of the IMG contact details (see below)
  • Give details to a travelling friend or colleague just in case you are unable to make the call yourself

 

Before you travel

Download the Crisis24 Horizon app for travel advice, security information and to receive alerts for any incidents occurring in your destination country or region. Alerts can be configured by country, proximity, severity and/or category to ensure that you receive the alerts that you need. See https://umal.co.uk/travel-hub/pre-travel-advice/ for details on registering.

International Medical Group (IMG) – Emergency Advice and Assistance

In the event of an emergency whilst travelling, call IMG for advice and assistance. This service is operated by a team of multi-lingual coordinators at IMG in the UK, who can be contacted 24 hours a day, 365 days a year. IMG will assist you with your requirements and decide on the most appropriate course of action to help you through an emergency. Should you need to use this service whilst travelling, the contact details are:

Tel: +44 (0) 203 859 1492

E-mail: UMAL@global-response.co.uk

Reference: UMAL/126

Contact IMG before incurring any substantial medical expenses or being admitted as an inpatient at any hospital, clinic or nursing home. Do not arrange repatriation without the prior approval of IMG. Medical expenses over £300 and any repatriation expenses will not be covered without the prior approval of IMG.

To ensure that the assistance service operates smoothly when you need them most, in the event of an emergency or if you require repatriation, you must:

  • Telephone IMG in the UK using the number shown above and remembering to use the correct international dialling code from the country in which you are calling.
  • Quote your Reference (see above), the title of your Institution and your Name.
  • Give the telephone number where you can be contacted.
  • Give details of anyone you would like to be contacted - relative, friend, employer.

Scope of Cover

Emergency Medical Expenses

What is Covered Main Exclusions
  • Emergency Medical Expenses incurred outside of UK as a result of Bodily Injury or Sickness up to £10,000,000
  • Supplementary Travel Expenses up to £15,000
  • Funeral Expenses up to £10,000 and Repatriation of Remains up to £50,000
  • Search and Rescue Expenses up to £25,000
  • In-patient supplementary benefit outside UK - £50 each 24 hours for up to 1 year
  • Medical Expenses in UK for necessary follow-up hospital in-patient treatment up to £50,000 where such treatment is not otherwise available from the NHS and with the prior approval of IMG (maximum 3 months)
  • Dental/optical treatment for immediate relief of pain only (limit £500)
  • £100 deductible for first claim in any Covered Journey increasing to £200 for any further claims during the same Covered Journey. For claimants using an EHIC/GHIC to reduce the cost of treatment the deductible will be waived
  • Travel against medical advice or for the purpose of obtaining medical treatment
  • Expenses incurred as a consequence of the use of alcohol or drugs or arising out of any sexually transmitted disease
  • Intentional self-injury or death by suicide (or attempt thereat)
  • Any Medical Expenses in excess of £300 and any repatriation expenses incurred without the prior approval of IMG
  • Dental/optical treatment other than for immediate relief of pain
  • Routine management or monitoring of pre-existing medical conditions
  • Air travel other than as a passenger

 

Personal Belongings/Business Equipment

What is Covered Main Exclusions
  • Personal Belongings up to £10,000
  • Business Equipment up to £5,000
  • Emergency Purchases (clothing and toiletries) – up to £2,000
  • Loss of keys/replacement locks – up to £1,000
  • Single Article Limit - £2,500
  • Accidental Damage to Laptops, tablets or iPads Limit - £250

 

Personal Belongings and Business Equipment are limited to items that are intended specifically to be worn or carried by a person

Cover is on an indemnity basis, not new for old, and depreciation will apply based on the age of the item. 
  • Personal Belongings Deductible - £50
  • Business Equipment Deductible - £100
  • Laptop, tablet or iPad Deductible - 10% of claim (min £50 for Personal Belongings, £100 for Business Equipment)
  • Mobile phones or accessories (other than Business Equipment) sunglasses, spectacles, drones or micromobility devices
  • Valuable items in checked-in luggage when in transit
  • Any loss or damage not reported to either the local Police or, where appropriate, the airline (or other carrier) within 24 hours and a written report obtained
  • Loss or damage to property left overnight in or on a vehicle or at any other time unless in a locked garage or kept out of sight in a locked boot
  • Property left unattended or unsupervised in the open or any public space
  • Losses from restaurants bars public houses nightclubs or similar venues
  • Unsubstantiated or unexplained losses 

 

Money

What is covered Main Exclusions
  • Money up to £5,000 (Cash limit £2,500)
  • Credit Card Misuse following loss/theft of credit card – up to £3,000 (payable in addition to Money limit)
  • Loss of Travel Documents – up to £2,000 (payable in addition to Money limit
  • £50 Deductible
  • Any loss or damage not reported to the local Police within 24 hours and a written report obtained
  • Loss or damage from any unattended vehicle or unaccompanied baggage
  • Money or Travel Documents left unattended or unsupervised in the open or any public space
  • Losses from restaurants bars public houses nightclubs or similar venues
  • Unsubstantiated or unexplained losses 

 

Disruption

What is covered Main Exclusions
  • Cancellation up to £20,000 - Any reasonable cause outside the control of the travelling Person (prior to departure)
  • Curtailment up to £20,000 – Specified causes
  • Rearrangement up to £10,000 – Any reasonable cause occurring outside the control of the travelling Person (after departure)
  • Travel Delay - £50 for each full consecutive period of 6 hours, up to a maximum of £500, if strike, weather conditions, or breakdown causes delayed departure of your aircraft or other public transport
  • Hi-Jack - £100 for each day you are detained (maximum 50 days)
  • Includes Domestic Travel Expenses up to £5,000 and Replacement Expenses up to £10,000
  • Anything arising out of Covid-19 for journeys booked after 18/3/2020 other than Cancellation or Rearrangement solely due to the Person Covered contracting Covid-19 and being unable to depart on the Journey or return home at the end of the Journey (limit £1,000, deductible £100). Proof of positive PCR test will be required.
  • Travel against medical advice or to obtain medical treatment
  • Disinclination to travel or disruption or cancellation due to financial circumstances
  • Financial failure of airline or other transport or accommodation supplier or any agent or organiser
  • Curtailment for medical reasons unless authorised by IMG

 

Personal Injury

What is covered Main Exclusions
  • Up to £50,000 payable in the event of accidental death, loss of limb or eye or permanent inability to work again
  • Includes Disability Assistance, Moving Costs, Retraining Expenses and Coma Benefit
  • Gradually operating causes
  • Criminal acts civil commotion or riot
  • Intentional self-injury or death by suicide (or attempt thereat).
  • Use of alcohol or drugs
  • Engaging in military naval or air services
  • Air travel other than as a passenger
  • Travel against medical advice or to obtain medical treatment

 

Personal Liability

What is covered Main Exclusions
  • up to £5,000,000 if you become legally liable to pay damages in respect of accidental bodily injury (which includes death illness and disease) to a person and/or accidental loss of or damage to material property
  • Liability to your family or anyone employed by you
  • Ownership possession or use of any land or building (other than temporary rented accommodation) or the ownership of any animal
  • Ownership possession or use of any mechanically propelled vehicle aircraft hovercraft or watercraft
  • Criminal wilful or malicious acts or omissions
  • Use of alcohol or drugs
  • Arising out of the Person Covered’s trade business or profession
  • Contractual liability
  • Punitive or exemplary damages

 

Political Evacuation

What is covered Main exclusions
  • Reimbursement of evacuation expenses up to £50,000 following Formal Advice to leave the destination country
  • Evacuation more than 10 days after Formal Advice to leave the country
  • Dishonest or criminal acts committed or attempted by the Person Covered or alleged violation of the laws of the destination country unless we deem such allegations to be fraudulent
  • Failure to maintain required documents or visas

 

Legal Expenses (underwritten by DAS Legal Expenses Insurance Company Limited)

What is covered Main Exclusions
  • up to £25,000 to help you recover damages or compensation from a third party following an event which results in Bodily Injury to you or financial loss suffered resulting from the breach of any travel or accommodation contract
  • up to £25,000 to help you in the defence of Criminal Proceedings brought against you
  • Legal Proceedings entered into in the USA or Canada
  • Defence of Criminal Proceedings for parking offences assault sexual offences or alleged illegal use of drink or drugs
  • Any disputes or legal proceedings in relation to any vehicle hire or rental
  • Defence of Criminal Proceedings for fraud dishonesty or criminal damage (unless a not guilty plea is maintained throughout)
Field Trips and Expedition

The University has in place medical expenses, personal accident and liability insurance cover for students and staff on overseas trips. Routine overseas field trips are included within the cover, but trips / expeditions that are out of the ordinary must be notified to the Insurer in advance of the trip in order to obtain Insurer approval.

There is not a specific policy definition as to what constitutes 'out of the ordinary' but as there is a duty of disclosure on the part of the Insured, the location, purpose and nature of the trip should be advised to the insurance section, who can seek advice from the Insurer.

Points to note about the existing cover are:

  • Medical and Emergency Travel Expenses are covered, but only if an insured person is injured or becomes ill during the period of the trip.
  • Rescue Expenses are covered, but only if an insured person is injured or becomes ill during the period of the trip. There is no cover for rescue without an insured person being injured or becoming ill - eg search and rescue expenses are not covered.

The University's insurers are unable to provide specific Search & Rescue cover, but further information can be obtained via the British Mountaineering Council if appropriate to the trip.

  • The University's public liability policy provides legal liability cover for third party injury or damage arising out of authorised University activities. There is no cover for a financial loss by a third party arising out of a University organised trip.

Cover under the University's travel insurances is available only to staff and students of the University participating in trips/expeditions which have been

  • authorised by the University
  • in connection with the business of the University

Please note that these conditions will not necessarily be met by the University providing funds in support of a trip/expedition.

Field Trip and Travel Risk Assessment

Staff travelling overseas should make sure they have completed the Field Trip and Travel Risk Assessment: Field Trip and Travel Risk Assessment

Guidance

Step 1:
Identify the hazards
  • Take a common-sense approach to identify potential hazards by using your knowledge and experience.
  • Ask your other people what they think. They may have thought about things that are not immediately obvious to you.
  • Make use of information from reliable sources - the Foreign and Commonwealth Office website provides advice on overseas travel, including risks and restrictions.The University's Occupation Health Services and Key Travel can provide similar assistance. There is also a wealth of information available on insurers' GlobeCover website.
  • Check manufacturers' instructions or data sheets for chemicals and equipment as they can be helpful in spelling out the hazards and putting them in their true perspective.
  • Remember to think about long-term hazards to health (e.g. extreme cold/heat or exposure to viruses and insect or animal bites) as well as physical safety hazards.
Step 2:
Decide who and how they might be harmed and how
  • For each hazard be clear about who might be harmed and how - it will help you identify the best way of managing risk. That doesn't mean listing everyone by name, but identifying groups of people by activity or job type.
  • Remember that some people may have particular requirements, e.g. new and young workers, migrant workers, locally hired staff, new or expectant mothers and people with disabilities. Extra thought will be needed for some hazards that are unusual and may only be very occasional e.g. a particular type of insect, plant or virus.
  • In each case, think through how they might be harmed, i.e. what type of injury or ill health might occur? For example, some may suffer back injury from repeated lifting of equipment across unfamiliar terrain.
Step 3:
Evaluate the risks and decide on precautions
  • Having identified the hazards, decide what to do about them. The law requires you to do everything 'reasonably practicable' to protect people from harm. The best way to do this is to compare what you are doing with good practice.
  • Look at what you're already doing and think about what controls you have in place and how it is organised.Compare this with good practice and consider what more you can do. Ask yourself:
    • Can I get rid of the hazard altogether?
    • If not, how can I control the risks so that harm is unlikely?
    • When controlling risks, apply these principles:
    • Try a less risky option (e.g. switch to using a less hazardous chemical)
    • Prevent access to the hazard (eg by guarding)
    • Organise work to reduce exposure to the hazard (e.g. put barriers between pedestrians and traffic)
    • Issue personal protective equipment (e.g. clothing, footwear, goggles etc)
    • Provide welfare facilities (e.g. first aid and washing facilities for removal of contamination)
  • Improving health and safety need not cost a lot. For instance, placing a mirror on a dangerous blind corner to help prevent vehicle accidents is a low-cost precaution considering the risks. Failure to take simple precautions can cost you a lot more if an accident happens.
Step 4:
Record your findings and implement them
  • Putting the results of your risk assessment into practice will make a difference when looking after people.Writing down the results of your risk assessment, and sharing them, encourages you to do this.
  • When writing down your results, keep it simple. For example 'tripping over rubbish - bins provided, staff instructed to carry out weekly housekeeping checks'.
  • We do not expect a risk assessment to be perfect, but it must be suitable and sufficient. You need to be able to show that:
    • A proper check was made; you asked who might be affected
    • You dealt with all the obvious significant hazards, taking into account the number of people who could be involved
    • The precautions are reasonable, and the remaining risk is low
    • You involved your staff or their representatives in the process.
Step 5:
Review your risk assessment and update if necessary
  • Things are likely to change between first conducting your risk assessment and your field trip/travel. It makes sense to review what you are doing on an ongoing basis.
  • Look at your risk assessment and ask yourself if there have been any changes.Are there improvements you still need to make? Have other people spotted a problem? Have you learnt anything from accidents or near misses? Make sure your risk assessment stays up to date.
Crisis24

Before you travel

Download the Crisis24 Horizon app for travel advice, security information and to receive alerts for any incidents occurring in your destination country or region.  Alerts can be configured by country, proximity, severity and/or category to ensure that you receive the alerts that you need.  See Pre-Travel Advice - UMAL for details for registering.

Principal Exclusions of Travel Policy

Insurers Will not be Liable for any Claim

  • Where the insured person is travelling against the advice of a Qualified Medical Practitioner
  • Where the purpose of the Journey is to receive medical treatment or advice
  • Any expenses which are recovered from any national Insurance programme which is applicable to the Insured Person
  • Any expenses incurred after 12 months from:
    • return to the United Kingdom or Country of Domicile in respect of expenses of on-going medical treatment as an In-Patient; or
    • the time of the incurring or first expense in respect of other expenses
Risk Alerts

Find the latest Risk Alerts in the documents below:

Travel to the USA Risk Alert

Travel to the USA - Student Visa Application

Liability

The University has in place employers' and public liability insurance.

The public liability policy covers the University's legal liability for injury or damage to third parties or third party property. This includes:

  • Visitors to the University
  • Students and staff engaged on field-work outwith the University, including overseas, but refer to the travel section for further guidance

The University's liability insurance extends to cover work placements within the University.

For student work placements outwith the University, the placement provider will be required to have in place adequate employers' and public liability insurance prior to the commencement of a work placement.

Motor

Anyone driving a vehicle on University business must complete a Driver Declaration Form.

The driver declaration is for driving vehicles on University business in the UK only, if you wish to drive a vehicle on University business outside of the UK please email insurance-helpdesk@abdn.ac.uk

Please ensure you re-apply every 12 months, failure to do so will invalidate your cover for driving University owned or hired vehicles. Please also ensure you set your own reminder as the system does not send out reminders each year.

Our insurers require vehicle details for all hires, failure to provide the details means the vehicles be uninsured and ERS will not cover the costs of the repairs. Details of requirements are provided below under scope of cover.

Please take photographs of all sides of the hire vehicle before you first use it and upload them into the vehicle registration form.  Once you have finished with the hire email the after photos to insurance-helpdesk@abdn.ac.uk please include the drivers name and the registration of the vehicle.

University drivers are responsible for: Paying any fines or charges imposed by relevant Enforcement Authorities in respect for offences committed whilst they were driving/responsible for a University vehicle (e.g. speeding fines/parking fines/fines imposed in respect of other Highway Code offences)

Please note that applications may take up to 5 workings days to process, this may take longer during busy periods and holidays.

Scope of Cover

Risks Insured

Comprehensive risks incorporating:

  • Loss or damage to the vehicle including fire, theft and windscreen breakage
  • Legal liability for death or injury to any third party and loss or damage to third party property
  • Legal liability of and to passengers

Vehicles Insured

  • Any motor car, minibus or commercial vehicle the property of or on hire or loan or leased to the University - This does not include any vehicle registered elsewhere than in the United Kingdom
  • Employees vehicles are specifically excluded

Persons Entitled to Drive

Anyone who has the University's permission to drive and holds an approved Driver Declaration Form.

The following information is required for all vehicle hires:

  • Vehicle registration number
  • Make
  • Model
  • Hire period start date
  • Hire period end date (if known)

please complete the vehicle details form here and upload the photos to the form.

If you do not have a University login, please email insurance@abdn.ac.uk for advice

Limitations to Use

Motor cars and commercial vehicles

  • For University business

Minibuses

  • For University business

Geographical Limits

  • UK only - Scotland, England, Wales and Northern Ireland.

Excesses

Driver age Additional Excess Excess Total Excess Payable
Under 21 £300.00 £250.00 £550.00
21 - 24 £200.00 £250.00 £450.00
25 + with less than 12 months experience £200.00 £250.00 £450.00
25 + with more than 12 months experience £0 £250.00 £250.00

 

To make a claim
  • See Vehicle Accident Claim Procedure

If you require to make a claim, or report an incident, please email the Insurance section .

Further information

Guidance on Who Can Drive a University Vehicle

To be covered by the University's motor insurance, anyone who drives a University vehicle must:

Obtain the University's permission to drive
Have completed a Driver Declaration form, which has been approved
Satisfy the age and driving experience conditions
UK licence must have been held for a minimum of one year, other than for minibuses
UK licence must have been held for a minimum of three years for minibuses

Guidance Notes on Licences

Licences from EU countries allow holder to drive for up to age 70 or for up to 3 years in the UK if you are older than 67 when you arrive in the UK, without sitting a UK test. Minimum driving experience required is as for UK licence holder

Licences from non-EC countries allow holder to drive for up to one year in the UK, without sitting a UK test. Minimum driving experience required is as for UK licence holder. To continue driving after 12 months in the UK, you must apply for a UK licence and pass a UK driving test.

Guidance Notes on Age

Minimum age is 18, other than for minibuses
Minimum age for minibuses is 21

Health and Safety Guidance Notes

  • Vehicles
  • Minibuses