A-Z of IT Services

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1. A
2. B
3. C
4. D
5. E
6. F
7. G
8. H
9. I
10. J
11. K
12. L
13. M
14. N
15. O
16. P
17. Q
18. R
19. S
20. T
21. U
22. V
23. W
24. X
25. Y
26. Z

A to Z links skipped

• Accounts - includes:
  • Your personal IT account
  • Guest accounts
  • Additional accounts
• Archiving Data
• Assistive Technology
• Audio Visual

• Backing up Data
• Booking Classrooms

• Camtasia Lecture Capture
• Collaboration
• Conditions for using IT Facilities (link takes you to StaffNet Policy Zone)
• Classrooms (PC) - includes:
  • Booking non-teaching
  • Booking teaching
  • Code of conduct
  • Disabled provision
  • Environment
  • Software applications
  • Virtual classroom
• Computers - includes:
  • Desktop
  • Departmental laptops
  • Disposal
  • Purchasing
  • Replacement
• Contact - links take you to IT Services website
  • Office and Senior Managers
  • Teams
• Courses

• Data Storage - includes:
  • Archiving
  • Backup/Retention/Restoration
  • Personal Filespace
  • Research Filespace
  • Data Storage for Research: Guidance on supplying information to third parties
  • Shared Filespace
• Disabled Provision - see Assistive Technology and Classrooms

• eduroam
• Email and Calendaring - includes:
  • Macs
  • Mobile access
  • Outlook desktop client
  • Outlook Web App (OWA - web-based email)
  • Retention policies
• Encryption

• Fact sheets and user guides - See Toolkit
• File Transfer Service
• Filespace - see Data Storage and IT Accounts

• Graphics
• Guest Accounts - see IT Accounts (under Additional Accounts)

• Hardware Purchasing
• H Drive - see Data Storage and IT Accounts
• Help and Support
  • News (Service news)
  • Service Desk
  • Training
• High Performance Computing (HPC)

• IT Accounts - includes:
  • Additional accounts
  • Personal filespace
  • Username and password

• Junk Mail

• Laptops, departmental
• Lecture capture

• Mailing Lists - includes:
  • Mailman list management
  • List - Staff
• Media Services - includes:
  • Audio Visual
  • Graphics
  • Lecture Capture
  • Photography
  • Video Conferencing
• MFDs - see also Printing, Copying, Scanning below
• Microsoft 365 (previously known as Office 365 - includes information about Outlook, SharePoint, Teams, OneDrive for Business, OneNote, Yammer, and MS Office Online)
• Mobile Devices
• MS Office for home use

• News

• Office 365 - see Microsoft 365
• OneDrive for Business
• Outlook - about
• Outlook 365 login
• Office Moves (reconnecting/connecting PCs and phones)

• Password Reset
• PCs
• Personal filespace
• Photography
• Policies - all IT Policies are published in the Policy Zone on StaffNet
• Printing, Copying, Scanning - includes:
  • MFDs
  • Ordering paper
  • Charges
  • Fault reporting
  • Large format
• Project Management- link takes you to IT Services website
• Purchasing computers
• Purchasing software

• Registration Forms
• Relationship Management
• Remote Access - includes:
  • Personal devices
  • University laptops

• Security - includes:
  • Awareness training
  • Encryption
  • Guidelines
  • Junk Mail
  • Phishing
• Service Desk
• SharePoint
• - includes:
  • Downloads
  • MS Office for home us
  • for Personal Devices
  • Purchasing
  • Standard installations
  • Microsoft 365

• Teams - see Microsoft 365, above
• Telephony - includes:
  • Teams Telephony
  • Mobile phones
  • Handsets
• Toolkit
• Training

• UoA-corporate
• Username
• USB drive encryption

• Video Conferencing
• Visitor Access
  • See IT Accounts - the Additional Accounts tab
  • Wireless access - see the Visitors tab
• Voicemail
• VDI
• VPN

• Web- includes:
  • Content filtering
  • Maintenance
  • Policies
  • Staff pages
  • Web accounts
  • Web Team
• Web mail
• Wiki Service
• Wireless - includes:
  • eduroam
  • Get connected
  • Printing
  • uoa-corporate
• Workshops

• Yammer - see Microsoft 365, above

• ZendTo - see Collaboration, under File Transfer Service

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