Last modified: 28 Jun 2018 10:27
Managing data support services for various stakeholder groups
o Service design and implementation
o Monitoring and tracking data and service requests
o Demand and resource management
o Service level agreements and service charters
o Service reporting and service reporting policies
o Projects as a way of changing/improving services or introducing new services
o Measuring project impact (including qualitative techniques)
o Change management (e.g. change management processes for data standards, reference data, security classification)
o Risk management
o Liaising with other departments and third parties
o Influencing stakeholders (e.g. related to the need for data quality, accessibility, traceability, archiving and retention processes and procedures)
o Project planning and control, tracking by stages, reporting by exception
o Producing a business case, and estimating value and costs of data and data management process improvements
Project management
o Improving services through change management
o Service measurement (KPIs) and service measurement policies
o Managing incidents and complaints
o Sourcing external data, and monitoring requests for external data for data rights management and invoicing
o Managing (virtual) teams
o Front office / Back office services
| Study Type | Postgraduate | Level | 5 |
|---|---|---|---|
| Term | First Term | Credit Points | 15 credits (7.5 ECTS credits) |
| Campus | Old Aberdeen | Sustained Study | No |
| Co-ordinators |
Sorry, we don't have a record of any course coordinators. |
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Managing data support services for various stakeholder groups
o Service design and implementation
o Monitoring and tracking data and service requests
o Demand and resource management
o Service level agreements and service charters
o Service reporting and service reporting policies
o Projects as a way of changing/improving services or introducing new services
o Measuring project impact (including qualitative techniques)
o Change management (e.g. change management processes for data standards, reference data, security classification)
o Risk management
o Liaising with other departments and third parties
o Influencing stakeholders (e.g. related to the need for data quality, accessibility, traceability, archiving and retention processes and procedures)
o Project planning and control, tracking by stages, reporting by exception
o Producing a business case, and estimating value and costs of data and data management process improvements
Project management
o Improving services through change management
o Service measurement (KPIs) and service measurement policies
o Managing incidents and complaints
o Sourcing external data, and monitoring requests for external data for data rights management and invoicing
o Managing (virtual) teams
o Front office / Back office services
Information on contact teaching time is available from the course guide.
There are no assessments for this course.
There are no assessments for this course.
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