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  4. 2016-2017
  5. Computing Science
  6. CS5093: Service Design and Innovation

CS5093: SERVICE DESIGN AND INNOVATION (2016-2017)

Last modified: 28 Jun 2018 10:27


Course Overview

Students study service design and how co-creation of their product with customers will develop a better experience and service for their users. This is a practical based approach with regular workshops to learn the practices involved and how they can be used with their business idea.



Course Details

Study Type Postgraduate Level 5
Term First Term Credit Points 15 credits (7.5 ECTS credits)
Campus None. Sustained Study No
Co-ordinators
  • Dr Bruce Scharlau

Qualification Prerequisites

None.

What courses & programmes must have been taken before this course?

  • Computing Science (CS) (Studied)
  • Any Postgraduate Programme (Studied)

What other courses must be taken with this course?

None.

What courses cannot be taken with this course?

None.

Are there a limited number of places available?

No

Course Description

The course explores service design and design thinking to see how they can bring innovation to business. This is done through a 'learning by doing' approach where student teams iteratively 'discover, define, develop and deploy' potential solutions to problems in a typical design process.

Contact Teaching Time

Information on contact teaching time is available from the course guide.

Teaching Breakdown

More Information about Week Numbers


Details, including assessments, may be subject to change until 30 August 2024 for 1st term courses and 20 December 2024 for 2nd term courses.

Summative Assessments

Continuous assessment (100%): a portfolio of materials that might include a mixture of customer experience journey, service design blueprints, empathy maps and other artifacts, which are submitted along with a group report of the development of their idea over the term and a number of 500 word individual reflective submissions. 50% of the mark is based on group activities and 50% is based on individual work.

Formative Assessment

There are no assessments for this course.

Feedback

None.

Course Learning Outcomes

None.
 

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