Problem with Exastore Shared Departmental & Home Drive Filespace :: Monday 30th November 2009
What is happening?
We are currently experiencing a problem with our Exastore shared filespace. This is resulting in delays in logging in and an inability to connect to shared departmental drives and some personal home (H:) drives. You may also experience delays in accessing My Computer and when first browsing to shared drives.
DIT service engineers are currently attempting to resolve the issue, in conjunction with our vendor, and estimate that the service will be restored by 3pm this afternoon. We will update you if this estimate should change at all.
What should you do?
If you are presented with a blank screen after logging in, please continue to wait. You will eventually be logged in and the script will attempt to map your drives. At that point, you may be prompted to enter your login details. If so, please press cancel to avoid further delay You will not have access to that drive, but once the problem has been rectified, it will map again the next time you login. We will notify you as soon as the drive is available again.
Please accept our apologies for any inconvenience caused.
Should you have any concerns or queries please contact the DIT Service Desk:
- Tel: 3636 (externally on: 01224 273636)
- Web client: www.abdn.ac.uk/servicedesk/self-service
- E-mail: servicedesk@abdn.ac.uk