Help and Support | IT Services | The University of Aberdeen

Help and Support

IT Service Desk

Chat with us live via MyIT

Chat live with IT Service Desk staff during working hours
Report an IT issue or ask a question
Check the progress and update any existing calls you have logged

Chat with staff is available from 9am to 4.30pm, Monday to Friday.

Out of Hours: Our chat bot at myit.abdn.ac.uk will try to answer your question.

Alternatively you can email us at servicedesk@abdn.ac.uk.

At the start of each term, we have a high load of queries, and may take longer than usual to respond; please don't send us repeat queries.

Visit us in person

In The Sir Duncan Rice Library, Floor 1
In the Medical Library, Polwarth Building, Floor 1

Available between 9am and 4.45pm, except for Wednesdays between 9am and 10.45am due to staff training.

Vision, Mission, and Core Values

Vision

To enable learning, research and knowledge sharing across campuses and beyond through IT Service Desk excellence.

Mission

To provide world class, customer driven IT services to enable the University of Aberdeen to generate highly valued research, teach effectively, and share ideas.

Core Values

To be the first point of contact for the University of Aberdeen’s IT-related queries
To be welcoming and to interact with our customers in a friendly, inclusive and understanding manner
To be knowledgeable and aware of our internal IT facilities and services, and to be aware of relevant global technological changes
To adapt to ever-changing customer requirements and to understand their IT needs
To guide and advise our customers so that their research, studies and work benefit from the University of Aberdeen’s IT facilities and services

The Service Desk Team