Remote Access

Service Description

The Remote Access service provides staff and students with secure, authenticated access to internal resources (such as personal and shared network filespace and web-based resources) from outwith the university network.

Features

f5 VPN

• Secure, authenticated, 'always-on' connection for University managed laptops
• Access to all facilities available on campus, including personal filespace (H: drive) and, where applicable, shared network drives

Web VPN

• Secure, authenticated remote access solution for personal devices
• Access via a web browser
• Access to certain University systems and resources, such as MyHR.
• You can access this service from many different platforms including Windows, Mac, Linux, iPhone and Android.

VDI

• Secure, authenticated remote access solution for any device
• Access via a web browser or VMWare client
• Access to corporate applications, home drive, team drives, standard office software
• Access to Internet/library resources normally only accessible on campus.
• Does not allow for data transfer between your remote computer and campus

SFTP

• Secure, authenticated remote access solution for any device
• Access via SFTP client (e.g. FileZilla, WinSCP)
• Access to your H drive
• Access should be requested via Service Desk - servicedesk@abdn.ac.uk

Users

f5 VPN

• Registered Staff and Research Postgraduate students with University laptops

Web VPN

• Registered Staff and Students of the University
• Authorised External (e.g. consultants, visitors, etc.)

VDI

• Registered Staff and Students of the University
• Authorised External (e.g. consultants, visitors, etc.)

SFTP

• Registered Staff and Students of the University
• Authorised External (e.g. consultants, visitors, etc.)

Service Hours

f5 VPN

• 24 hours a day, seven days a week, 365 days a year

Web VPN

• 24 hours a day, seven days a week, 365 days a year

VDI

• 24 hours a day, seven days a week, 365 days a year

SFTP

• 24 hours a day, seven days a week, 365 days a year

Support and Documentation

• User Guides:
  • Web VPN user guide - Remote access for personal devices
  • Access Software Off Campus using VDI - Remote VDI user guidelines
  • Access your home filespace (H: drive) off-campus using WinSCP
• Advice and guidance:
  • Contact the IT Service Desk - servicedesk@abdn.ac.uk

Request Process

• f5 VPN is enabled automatically on University managed laptops.
• Web VPN is a self-service function. Access the Web VPN at https://remote.abdn.ac.uk
• VDI is accessed via a web browser, free app or by installing the VMware Horizon Client - see Remote VDI user guidelines .
• SFTP - To request access, contact the IT Service Desk - servicedesk@abdn.ac.uk
• To request access to shared network filespace, contact the IT Service Desk - servicedesk@abdn.ac.uk

User Responsibility

• Users are expected to comply with the University's Conditions for using IT Facilities
• Where access is being granted to a contractor, users are expected to comply with the University's Contractor Access to University of Aberdeen IT Systems: guidance .

Costs

• No charge