Remote Access
Service Description
The Remote Access service provides staff and students with secure, authenticated access to internal resources (such as personal and shared network filespace and web-based resources) from outwith the university network.
Features
f5 VPN
- Secure, authenticated, ‘always-on’ connection for University managed laptops
- Access to all facilities available on campus, including personal filespace (H: drive) and, where applicable, shared network drives
Web VPN
- Secure, authenticated remote access solution for personal devices
- Access via a web browser
- Access to certain University systems and resources, such as MyHR.
- You can access this service from many different platforms including Windows, Mac, Linux, iPhone and Android.
VDI
- Secure, authenticated remote access solution for any device
- Access via a web browser or VMWare client
- Access to corporate applications, home drive, team drives, standard office software
- Access to Internet/library resources normally only accessible on campus.
- Does not allow for data transfer between your remote computer and campus
SFTP
- Secure, authenticated remote access solution for any device
- Access via SFTP client (e.g. FileZilla, WinSCP)
- Access to your H drive
- Access should be requested via Service Desk - servicedesk@abdn.ac.uk
Users
f5 VPN
- Registered Staff and Research Postgraduate students with University laptops
Web VPN
- Registered Staff and Students of the University
- Authorised External (e.g. consultants, visitors, etc.)
VDI
- Registered Staff and Students of the University
- Authorised External (e.g. consultants, visitors, etc.)
SFTP
- Registered Staff and Students of the University
- Authorised External (e.g. consultants, visitors, etc.)
Service Hours
f5 VPN
- 24 hours a day, seven days a week, 365 days a year
Web VPN
- 24 hours a day, seven days a week, 365 days a year
VDI
- 24 hours a day, seven days a week, 365 days a year
SFTP
- 24 hours a day, seven days a week, 365 days a year
Support and Documentation
- User Guides:
- Web VPN user guide - Remote access for personal devices
- Access Software Off Campus using VDI - Remote VDI user guidelines
- Access your home filespace (H: drive) off-campus using WinSCP
- Advice and guidance:
- Contact the IT Service Desk – servicedesk@abdn.ac.uk
Request Process
- f5 VPN is enabled automatically on University managed laptops.
- Web VPN is a self-service function. Access the Web VPN at https://remote.abdn.ac.uk
- VDI is accessed via a web browser, free app or by installing the VMware Horizon Client – see Remote VDI user guidelines.
- SFTP - To request access, contact the IT Service Desk - servicedesk@abdn.ac.uk
- To request access to shared network filespace, contact the IT Service Desk - servicedesk@abdn.ac.uk
User Responsibility
- Users are expected to comply with the University’s Conditions for using IT Facilities
- Where access is being granted to a contractor, users are expected to comply with the University’s Contractor Access to University of Aberdeen IT Systems: guidance.
Costs
- No charge