Work ongoing on shared drive issue
What is happening?
We are continuing to run from our backup storage system. Our external suppliers have completed their analysis of the failed primary system and are now attempting to resolve the problem.
We are aware that the backup system is not as responsive as our primary service and we would ask users not to call the Service Desk to report performance issues. Work is being undertaken to minimise this issue.
We will provide you with an update as soon as we have any further progress to report.
What should you do?
Save your work regularly. Those users without access to file storage should save their work locally on their hard drive or USB drive. When file storage becomes available again, you should copy this to the file store to enable the files to be backed up overnight. Student file storage continues to be unaffected by this issue.
Please accept our sincere apologies for the inconvenience caused.