The October 2016 HERU Policy Brief examines the aspects of community pharmacy services that are most valued by the public. A discrete choice experiment (DCE) study indicated that respondents placed most value on a service that would improve their understanding and management of symptoms, and that was provided by trained, friendly and approachable staff. Other important considerations were waiting times, location and parking availability.
Porteous, T., Ryan, M., Bond, C., Watson, M. and Watson, V. (2016) 'Think pharmacy: making community pharmacy the first port of call', HERU Policy Brief, University of Aberdeen, October 2016.